Work

Ideas put to work.

Explore healthcare and manufacturing systems, AI call handling and business websites. Each project brings together a real need, a practical solution and our team’s work from concept to delivery.

Software · US healthcare

DME distributor portal

A portal for a US durable medical equipment distributor, handling PHI under HIPAA requirements. It connects automated patient intake, communications, documentation and billing preparation in one operational system.

The system has passed a US hospital vendor audit.

Sector
Durable medical equipment, United States
Handles
Protected Health Information (PHI), under HIPAA
Assurance
Passed a US hospital vendor audit
Intake
Fully automated, at volume
Covers
Intake, communications, documentation, billing packets
Access
Private system — walkthrough available on request

What it handles

  • Fully automated patient intake at volume — no manual re-keying
  • Automated communications with patients and referring providers
  • Documentation gathered, validated and kept in order against each patient
  • Billing packets assembled correctly for submission
  • Staff working the same queue without stepping on each other
  • Every touch of a patient record logged and attributable

Built to handle PHI under HIPAA

Patient data is the whole system, so the safeguards are not a layer added at the end — they shape how it was designed.

  • Role-based access, with each user individually identified
  • Audit logging — who viewed or changed which record, and when
  • Encryption in transit and at rest
  • Minimum-necessary access rather than blanket visibility
  • Automatic session timeout on unattended workstations

Worth being precise: nobody "certifies" software as HIPAA compliant — there is no such certificate to hold up. What exists is a system built to the requirements, operated correctly, and audited by the people relying on it. This one has been.

Designed around the operation

A billing packet needs complete and correct information before it can be submitted. We designed the system around the real intake and documentation process, including exceptions, so staff can work from a consistent record.

This project brings together workflow design, automation and the safeguards required for sensitive healthcare data.

Software · medical devices

Medical device manufacturer portal

A portal that brings an ISO 13485 quality management system into the manufacturer’s daily operations, alongside inventory, lot traceability and recall handling.

The quality management system has passed an ISO 13485 audit.

Sector
Medical device manufacturing
Standard
ISO 13485 quality management system, built in
Assurance
Passed an ISO 13485 audit
Notable
A virtual employee that performs QMS work, not just records it
Access
Private system — walkthrough available on request

What it covers

  • ISO 13485 quality management, built into the system rather than kept alongside it
  • Inventory and lot traceability, so any unit can be traced in both directions
  • Recall handling, with the affected units identifiable rather than guessed at
  • The records an auditor asks for, produced from live data instead of assembled afterwards

The virtual employee

An AI agent carries out routine, procedural QMS tasks, helping the team stay on top of records, deadlines and recurring quality work.

The agent escalates tasks that need human judgment, and its actions are logged and attributable. This makes the work reviewable within the quality system.

Quality built into daily work

Quality records are most useful when they reflect how the business operates. Bringing the QMS into the operational software helps keep procedures, activity and audit evidence connected.

AI · live

AI call centre

We built an AI call-handling system for a client with repetitive inbound enquiries. It answers calls, identifies what the caller needs, resolves routine requests and hands more complex matters to a person.

Replaces
A staffed call centre handling repetitive inbound calls
Handles
Answering, understanding intent, resolving, escalating
Humans
Still involved — for anything the system should not decide alone
Access
Private system — walkthrough available on request

What it does

  • Answers inbound calls and works out what the caller needs
  • Resolves the routine ones start to finish, unaided
  • Hands off to a person with the context already gathered
  • Logs every call so any decision can be reviewed afterwards
  • Runs outside business hours, when a staffed line simply would not

A clear handoff to people

Routine enquiries can be handled automatically, while calls that need judgment reach a person with the relevant context already gathered. Callers spend less time repeating their situation.

Clear escalation rules keep a person involved when the system cannot resolve a request appropriately. Calls are logged so the team can review what happened.

Websites

Websites that help people choose you

A clear, professional online presence for businesses, independent professionals and new ideas. We build focused websites that explain what you offer and make it easy for visitors to get in touch.

Single page
$199 CAD, fixed — all setup included
Multi-page
$299 CAD, fixed
Custom
Quoted — orders, payments, e-commerce, memberships
Live in
2 days to 1 week for the fixed-price tiers
Shape
Focused sites that present your business and collect enquiries
Also suits
Sole practitioners, trades, clinics, consultants, artists

When a website becomes custom

The fixed prices cover sites that present information and collect enquiries. The moment money or accounts are involved, the work changes shape:

  • Online orders and a real checkout
  • Stripe payments, subscriptions or deposits
  • E-commerce plugins wired into an existing store
  • Memberships, logins and gated content
  • Booking and scheduling tied to your calendar

We’ll discuss the features and integrations you need, then provide a written scope and fixed quote.

What’s included

  • Designed for fast loading and a smooth mobile experience.
  • Built with keyboard navigation and screen-reader access in mind.
  • Clear page structure and metadata for search engines.
  • Yours — domain, hosting and code in your own accounts.
  • No subscription required to keep it online.
Commitments

What goes in every agreement.

Clear expectations from the start.

The price doesn't move

One fixed number, agreed in writing before work starts. It only changes if you change the scope, in writing.

You own everything

Full IP assignment on final payment. Repository, hosting, domain and keys in your name from day one.

Updates in writing

A short note every week while the project runs. If a date is slipping you hear it early, not late.

30 days of bug fixes

If it's broken and we built it, we fix it free for a month after launch.

Nothing marked up

Hosting, domains, model usage and licences go on your accounts at cost. No reseller margin, no rent to stay online.

Advice you can use

We’ll recommend the approach that fits the job and explain when a different tool, process or partner would serve you better.

Currently taking on new work

Yours could be next.

Whether you’re planning a website, improving a process or exploring a new product, we’d like to hear what you have in mind.